آموزش تسلط بر مدیریت هتلداری لوکس: از اصول پایه تا رهبری - آخرین آپدیت

Introduction Intoduction

• Introduction to Luxury Hospitality Introduction to Luxury Hospitality

Foundations of Luxury Hospitality Foundations of Luxury Hospitality

• Luxury Hospitality Principles Luxury Hospitality Principles

• The different levels of Luxury The different levels of Luxury

• The Luxury Clientele: Who are they? The Luxury Clientele: Who are they?

• Testimony Accor Testimony Accor

Delivering Exceptional service Delivering Exceptional service

• Service Excellence Service Excellence

• Accommodating Guests and Handling Complaints Accommodating Guests and Handling Complaints

• The Luxury Attitude: Dress code, Behavior, Language The Luxury Attitude: Dress code, Behavior, Language

• Testimony Beau Rivage Palace Lausanne Testimony Beau Rivage Palace Lausanne

Creating a Luxury Atmosphere Creating a Luxury Atmosphere

• The Luxury Guest Experience: Defining an Experience and the Wow effect The Luxury Guest Experience: Defining an Experience and the Wow effect

• Creating a Luxmosphere: Role of Design Creating a Luxmosphere: Role of Design

• Creating a Luxmosphere: Role of Sensory Marketing Creating a Luxmosphere: Role of Sensory Marketing

• Triggering Wow Moments Triggering Wow Moments

• Testimony Ritz Paris Testimony Ritz Paris

Luxury Hospitality Leadership Luxury Hospitality Leadership

• The Most Important Resources: the Employees The Most Important Resources: the Employees

• Talent Management in Luxury Hotels Talent Management in Luxury Hotels

• AI and Technology as Complements to Staff AI and Technology as Complements to Staff

• Testimony Hotel Metropole Monte Carlo Testimony Hotel Metropole Monte Carlo

Trends in Luxury Hospitality Trends in Luxury Hospitality

• Importance of Sustainable Practices in Luxury Hospitality Importance of Sustainable Practices in Luxury Hospitality

• Diversification of Traditional Luxury Maisons in the Hospitality Sector Diversification of Traditional Luxury Maisons in the Hospitality Sector

• Emerging Concepts in Luxury Hospitality Emerging Concepts in Luxury Hospitality

• The Development of Luxury Event Management The Development of Luxury Event Management

• Testimony Hermitage Monte Carlo Testimony Hermitage Monte Carlo

• Testimony Fairmont le Montreux Palace Testimony Fairmont le Montreux Palace

Conclusion Conclusion