آموزش راهنمای جامع رهبران تیم تازه‌کار - مهارت‌های مدیریت - آخرین آپدیت

سرفصل ها و درس ها

Course 1 - Understanding Team Culture

• Introduction To Changing A Team Culture

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• What Is A Team Culture?

• How Culture Affects What People Do

• Why Culture Matters

• Three Steps To Culture Change

Course 2 - Creating A Culture Of Team Respect

• Why Do You Want To Change Your Team Culture?

• What Behaviour Will You See In The New Culture?

• It Is The Way They Talk To Each Other

• Showing A Genuine Interest In The Other Person

• Assuming Your Colleagues Best Motives

• Listening To Each Other And Solving Problems

• Using This Method

• Summary

• Resources

Course 3 - Creating A Culture Of Team Safety

• Why Do You Want To Change Your Team Culture?

• Influencing Your Team To Always Perform Safety Checks

• Influencing Your Team To Make Safety The Priority

• Influencing Your Team To Intervene On Each Other

• Identifying More Behaviors And Ways To Influence Them

• Your Team Safety Culture Within Your Organization

• Using This Method

• Summary

• Resources

Course 4 - Creating A Continuous Improvement Culture

• Why Do You Want To Change Your Team Culture?

• Continuous Improvement - Some Basic Training For The Team

• Continuous Improvement - Learning the Lingo

• Practice And Communicating The Process Of Continuous Improvement

• Small Teams Taking Small Steps

• Involving Everyone

• Cultural And Attitudinal Blockers To Continuous Improvement

• Visual Management Of Improvements

• Using This Method For Continuous Improvement Culture Change

• Summary

• Resources

Course 5 - Creating A Culture Of Customer Care

• Why Do You Want To Change Your Team Culture?

• Influencing Your Team To Welcome Customers

• Helping Your Team To Become More Customer Focused

• Influencing Your Team To Go Above And Beyond

• Influencing Your Team To Follow Up With Your Customer

• Using This Method

• Summary

• Resources

• Bonus Lecture