آموزش هوش مصنوعی مولد: تحول در مسیر شغلی پشتیبانی مشتریان - آخرین آپدیت

titleGenerative AI and Customer Support Generative AI and Customer Support

• titleCourse Introduction Course Introduction

• titleGenerative AI in the Customer Support lifecycle Generative AI in the Customer Support lifecycle

• titleGenerative AI Tools for Customer Support Generative AI Tools for Customer Support

• titleTicket Management and Resolution Using Generative AI Ticket Management and Resolution Using Generative AI 

• titlePrompt Engineering for Effective Customer Support Prompt Engineering for Effective Customer Support 

• titleCreating FAQs and Knowledge Bases with Generative AI Creating FAQs and Knowledge Bases with Generative AI 

• titleTraining Support Agents Using Generative AI Simulations Training Support Agents Using Generative AI Simulations 

• titleAutomating Call Centers with Generative AI Automating Call Centers with Generative AI 

titleAdvanced Concepts in Generative AI for Customer Support Advanced Concepts in Generative AI for Customer Support

• titleBuild a Basic Chatbot Build a Basic Chatbot 

• titleSentiment Analysis Using Generative AI Sentiment Analysis Using Generative AI

• titleMultilingual and Multimodal Customer Support Multilingual and Multimodal Customer Support 

• titleGenerative AI in Customer Support Workflows Generative AI in Customer Support Workflows 

• titleGenerative AI to Perform Proactive Support Generative AI to Perform Proactive Support 

• titleGenerative AI to Create SOPs Generative AI to Create SOPs

• titleLimitations and Practical Considerations of Generative AI Limitations and Practical Considerations of Generative AI

• titleEthical Considerations for Using Generative AI in Customer Support Ethical Considerations for Using Generative AI in Customer Support 

• titleResponsible Use of Generative AI in Customer Support Responsible Use of Generative AI in Customer Support 

titleGenerative AI for Managers, Final Project, and Assessment Generative AI for Managers, Final Project, and Assessment

• titleGenerative AI for Customer Support Managers and Executives Generative AI for Customer Support Managers and Executives 

• titleData Analytics and Reports Using Generative AI Data Analytics and Reports Using Generative AI

• titleAdopting Generative AI in an Organization for Customer Support Adopting Generative AI in an Organization for Customer Support 

• titleCourse Wrap Up Course Wrap-Up